Shangri-La's Rasa Sentosa Resort & Spa, Singapore SG

🕗 öffnungszeiten

kommentare 5

• en

  Haoquan Ho

  :: 04 May 2018 08:00:31

  Staff service, food, amenities were all 5 stars. Room cleanliness was 5 stars. The only problem was room air conditioning. It was not functioning properly since setting it at 30c was no different than 20c. It was too cold to sleep comfortably and we had to be switching it on and off throughout the night. My son was having a slight fever and flu on the day we checked in so we were a little cautious the cold a/c will affect him. First 2 days, great weather but we were not able to enjoy your hotel since my kid was under the weather, so we stayed in the room which was great. On the day of checkout, we were hoping to hit the pool in the morning but it was closed due to weather. Overall it was a great place to stay and we will return in the future to hopefully have fun as a family.

• en

  GCA Ocampo

  :: 22 April 2018 15:46:31

  The hotel was very beautiful. The location is outside Universal Studios, but it was accessible because the hotel gave us options of how to go around the place. We were able to do a lot of other activities we didn’t plan on doing mainly because it was easy for us to go around. The staff were very accommodating and helpful, especially Julie, who we met at front desk. The beach was clean and our family also enjoyed the pool. There were so many things we can do there and we just lacked the time. Will surely come back! Thank you!

• 

  TAN BOON YEOW

  :: 10 April 2018 20:25:32

  I would like to comment how pleased I was with the service provided to me by entire hotel staff. During my recent trip, I was fortunate enough to stay at your Island Suite - a luxurious & comfortable cozy room with great view. We also enjoyed the buffet dinner and breakfast! Everything in this hotel are amazing! I would like to thank in particular the following members of staff, Vita Wei (front desk officer) and Aishah (duty manager) – Incredible customer service. They are extremely helpful, friendly and courteous. I would highly recommend this hotel. Thanks again to the Hotel management for an enjoyable stay. I will be back!

• 

  Serah

  :: 30 March 2018 18:51:55

  Everything was perfect except: 1. The construction at the beach which caused smell of fuse. 2. One sink faucet not working at the buffet restaurant’s women’s bathroom. 3. The dryer at pool bathroom: I thought it was swimsuit tumble dry machine which only pulls moisture out and would take a few minutes but it was actually a dryer which had to wait a very long time.(I think it would be much better to put a machine that sucks out water only since swimsuits are very easy to dry afterwards) 4. It would be extra helpful and pleasant if the staff can hang the life vest for the guests when returning back when guest has more than one young kid. Other than these we had a perfect experience at the hotel and it was better than our expectations, would recommend it to any families

• 

  Lum Mdm

  :: 19 March 2018 09:22:04

  Service is great. The whole family truly enjoys the stay at Rasa Sentosa. What really made our stay special was that we were presented a lovely chocolate anniversary cake. My hubby and I totally forgot that it was our anniversary (seriously), hence felt extremely warm to know that Rasa remembered! Breakfast and dinner spread never fail to impress. However for the Toots club - my kids (9 & 11) said that they were treated like 'babies' and hence did not really enjoy it so much.